You might hire a customer service manager to:

  • Supervise customer service programs and projects for your organization

  • Monitor the progress of customer service goals
  • Hire, train, and manage customer service team members

  • Facilitate communication with customers regarding the quality of service

Required skills and qualifications
Preferred skills and qualifications
Demonstrated written and verbal communication skills
Superb problem-solving skills
Experience working with customer relationship management (CRM) programs
Experience with hiring and training team members
An understanding of management techniques and workflows
Budgeting/accounting software experience
Ability to work in collaboration with others
Strong leadership skills
Comfort communicating with customers on the phone or in person A thorough understanding of the company’s product or service