Customer Service Manager Hiring Guide | LinkedIn

Customer service managers oversee teams and projects within an organization’s customer service department. They respond to customer feedback on a daily basis, generating reports so that the organization can improve the overall quality of service. As team leaders, managers set customer service goals and monitor the progress of those goals. The customer service department acts as a liaison between the customer and the organization, and customer service managers are at the helm of that initiative. They manage workflows, hire and train team members, and track communication with clients.

You might hire a customer service manager to:

Supervise customer service programs and projects for your organization

Monitor the progress of customer service goals
Hire, train, and manage customer service team members
Facilitate communication with customers regarding the quality of service

Required skills and qualifications	Preferred skills and qualifications
Demonstrated written and verbal communication skills	Superb problem-solving skills
Experience working with customer relationship management (CRM) programs	Experience with hiring and training team members
An understanding of management techniques and workflows	Budgeting/accounting software experience
Ability to work in collaboration with others	Strong leadership skills
Comfort communicating with customers on the phone or in person	A thorough understanding of the company’s product or service