You might hire a call center representative to:
- Provide your customers with help and support
Make sales and promotions calls
Reach out to prospective customers
- Perform check-ins with existing customers
- Provide support through live chats, email, social media, or software
| Required skills and qualifications | Preferred skills and qualifications |
| Excellent communication skills, with professional and personable phone etiquette | Experience in a customer-facing role |
| Ability to work as part of a team, satisfying both individual and collective metrics | Experience working with call center software and electronic systems |
| Strong problem-solving skills | Ability to speak, write, and read a second language |
| Ability to operate in a fast-paced environment | Availability during nights, weekends, and holidays |
| Computer literacy skills, with the ability to quickly learn new software and systems |
