You might hire a call center representative to:

  • Provide your customers with help and support
  • Make sales and promotions calls

  • Reach out to prospective customers

  • Perform check-ins with existing customers
  • Provide support through live chats, email, social media, or software

Required skills and qualifications Preferred skills and qualifications
Excellent communication skills, with professional and personable phone etiquette Experience in a customer-facing role
Ability to work as part of a team, satisfying both individual and collective metrics Experience working with call center software and electronic systems
Strong problem-solving skills Ability to speak, write, and read a second language
Ability to operate in a fast-paced environment Availability during nights, weekends, and holidays
Computer literacy skills, with the ability to quickly learn new software and systems