Job Description

At [CompanyX], we’re proud to set the standard for comprehensive healthcare service. We wouldn’t be able to provide the care we do without the dedicated work of our medical assistants. We’re currently seeking a qualified medical assistant to join our team of caring professionals. The ideal candidate will have extensive medical experience in a patient-facing environment. With superior professionalism and communication skills, you’re driven by a desire to help make patients’ healthcare experiences as comfortable, efficient, and rewarding as possible. You’re committed to continuing our tradition of excellent patient-centered care.  

Objectives of this Role

• Cultivate a safe, secure, and healthy environment for patients and colleagues, and to enhance quality of service and care offered to patients and for respective provider(s)
• Understand provider-to-patient flow to assist physicians and nurses in maintaining an efficient, productive office
• Create and maintain relationships of confidence and trust with new and existing patients
• Help answer patient questions and address concerns before, during, and after examinations
• Maintain/update accurate and secure electronic patient medical records

Daily and Monthly Responsibilities

• Maintain a clean, sanitary office, including the preparation of examination and treatment rooms with necessary instruments prior to each appointment
• Accompany patients to examination or treatment room, interview patients, measure vital signs, update patient information and changes in medical history, and prepare patient for examination and/or treatment
• Maintain patient records for clinical use, medical records use, billing use, physicians review, etc., and assist in the transition from hardcopy to digital formatting
• Keep medical supplies well-stocked, placing orders for materials when necessary
• Develop and maintain accurate scheduling databases for patient appointments to communicate, manage knowledge, mitigate error, and support decision-making
• Contribute to continuous process improvement by taking an active role in patient experience and satisfaction

Skills and Qualifications

• Associate’s degree in medical assistance or other medical field
• Multiple years of experience as a medical assistant in a healthcare facility
• Proven organizational skills
• Working knowledge of patient management software systems (e.g. NueMD, Veristream, AdvancedMD)
• Superior communication skills

Preferred Qualifications

• Bachelor’s degree in a medical specialty
• Strong working knowledge of inventory management processes
• Proven ability to collaborate effectively with medical professionals
• High levels of professionalism
• Proven dedication to patient-centered care
• Fluency in Spanish, Russian, Vietnamese, Mandarin/Cantonese, Arabic or American Sign Language