Illustration of a doctor in an exam room working on a computer

You might hire a dispatcher to:

  • Serve as an intermediary between callers and units in the field to ensure necessary services and products are delivered
  • Develop delivery or driving routes using mapping software and weather and traffic information

  • Assuage distressed customers or members of the public during conflicts or crises

  • Maintain and update call logs or dispatching software to track ingoing and outgoing information

Required skills and qualifications Preferred skills and qualifications
Strong communication and interpersonal skills High school diploma or equivalent 
Computer literacy Two or more years of related experience
Ability to remain calm and deliver clear instructions under pressure Familiarity with radio dispatch equipment