You might hire a dispatcher to:
- Serve as an intermediary between callers and units in the field to ensure necessary services and products are delivered
Develop delivery or driving routes using mapping software and weather and traffic information
Assuage distressed customers or members of the public during conflicts or crises
Maintain and update call logs or dispatching software to track ingoing and outgoing information
| Required skills and qualifications | Preferred skills and qualifications |
| Strong communication and interpersonal skills | High school diploma or equivalent |
| Computer literacy | Two or more years of related experience |
| Ability to remain calm and deliver clear instructions under pressure | Familiarity with radio dispatch equipment |
