Illustration of a doctor in an exam room working on a computer

Sample dispatcher job description

[Company X] is a leader in transportation services for the [XXX] area. For over 50 years, we’ve helped individuals safely get to where they need to be. We’re currently seeking a dispatcher to join our agile, dynamic team. At [Company X], our dispatchers are a reflection of our core company values: service, safety, and community.

Objectives of this role

  • Serve as an intermediary between callers and units in the field to ensure that needed services and products are delivered
  • Develop delivery or driving routes using mapping software along with weather and traffic information
  • Assuage the distress of customers or members of the public during conflicts or crises
  • Maintain up-to-date call logs or dispatching software to track ingoing and outgoing information 

Responsibilities

  • Liaise with major contracted customers
  • Oversee vehicle scheduling and routes, dispatch vehicles, and provide timely information to drivers
  • Report all scheduling and driver complaints to the appropriate location manager
  • Provide solutions for drop-off and pickup problems
  • Assist with the supervision of day-to-day operations

Skills and qualifications

  • Strong communication and interpersonal skills
  • Highly fluent with computers and modern software
  • Ability to remain calm and deliver clear instructions under pressure 

Preferred qualifications

  • Proficient with radio dispatch equipment
  • Ability to multitask effectively
  • Excellent decision-making skills