Sample loan processor job description 

We are seeking a qualified loan processor to collect information needed to make informed lending decisions. Throughout the loan application process, the loan processor will interview candidates to understand their financial needs and backgrounds, research credit histories, and ensure applications are complete and accurate. The loan processor will also collaborate with loan officers and underwriters to determine eligibility and draw up appropriate contracts. After awarding loans, the loan processor will provide successful loan recipients updates and payment reminders.

Objectives of this role

  • Guide clients through the loan application process, serving as a reliable point of contact throughout

  • Gather all necessary financial information from loan applicants, performing interviews and research when needed

  • Meticulously correct errors, ensuring that all information is accurate and complete

  • Adhere to tight deadlines, working quickly but carefully, following up both internally and externally when needed

  • Uphold company integrity and reputation by carefully reviewing all information and adhering to procedures and regulations

  • Create strong and lasting relationships with clients


  • Interview loan applicants to get a sense of their financial backgrounds and collect necessary application data, such as employment status, salary, assets, and debt 

  • Review loan applications, ensuring that all sections are complete and accurate, correcting any potential mistakes 

  • Perform credit background checks and carefully evaluate applicants’ credit histories

  • Work with underwriters to perform research and determine applicants’ loan eligibilities

  • Update applicants throughout the application process

  • Keep an open line of contact with successful applicants to answer any questions that arise and remind them of payments and contract obligations

Skills and qualifications

  • Excellent communication skills, with a focus on providing impeccable customer service

  • Strong research capabilities

  • Thorough understanding of the loan application process and relevant rules and legal regulations 

  • Strong time management skills with the ability to meet tight deadlines

  • Integrity and confidentiality when it comes to handling sensitive information

  • Ability to work collaboratively with loan officers and underwriters

Preferred qualifications

  • Background in finance

  • Working knowledge of loan origination software like nCino or FIS 

  • Experience in a customer service role

  • Successful completion of a loan processor certification program