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Sample quality assurance specialist job description

Companies come and go, but [Company X]’s dedication to quality has allowed us to become a leader in our industry. We’re seeking an experienced quality assurance specialist who can build upon this reputation with their unwavering commitment to meticulous production. The ideal candidate is an exceptionally organized, methodical professional who has the experience necessary to take our products to the next level regarding accuracy, security, and safety. They will be charged with developing a complete QA program that not only safeguards product quality, but also fosters a culture in which all employees become actively engaged.

Objectives of this role

  • Interpret, build upon, and comply with company quality assurance standards
  • Carefully maintain complaint and nonconformance processing through records and tracking systems, including root cause and corrective actions
  • Document quality assurance activities with internal reporting and audits
  • Develop new standards for production and design, with improvements as needed, and create testing protocols for implementation across all service lines
  • Identify training needs and take action to ensure company-wide compliance
  • Pursue continuing education on new solutions, technologies, and skills

Responsibilities

  • Plan, execute, and oversee inspection and testing of product to confirm quality and conformance to specifications and deliverables
  • Assist operations in tracking, documenting, and reporting quality levels as well as CSR, environmental, and health and safety goals/KPIs
  • Analyze and investigate product complaints or reported quality issues to ensure resolution in accordance with company guidelines and external regulatory requirements
  • Develop or update company procedures to ensure capture, investigation, and proper documentation of complaints
  • Monitor risk-management procedures, and maintain problem logs for identifying and reporting issues to management and product development
  • Provide training and support to quality assurance team that includes systems, policies, procedures, and core processes

Skills and qualifications

  • Professional certification such as Six Sigma, CQE, or CQA
  • Superb computer competence, including database management
  • Knowledge of quality assurance terminology, methods, and tools
  • Ecevellent analytical, problem-solving, and decision-making skills
  • Demonstrated knowledge of testing best practices, version control practices, and defect management practices

Preferred qualifications

  • Fluency in more than one language
  • Understanding of Agile/Scrum methodology and how QA functions within it