Sample quality assurance job description
While many businesses come and go, [Company X]’s dedication to quality has allowed us to become a leader in our industry. We’re seeking an experienced quality assurance specialist who can build upon this good reputation with an unwavering commitment to meticulous production. The ideal candidate is an exceptionally organized, methodical professional who has the experience necessary to take our products to the next level in accuracy, security, and safety. The specialist will be charged with developing a complete QA program that not only safeguards product quality but also fosters a culture in which all employees are actively engaged.
Objectives of this role
- Interpret, build upon, and comply with company quality assurance standards
- Maintain complaint and nonconformance processing through records and tracking systems, including root-cause analysis and corrective actions
- Document quality assurance activities with internal reporting and audits
- Develop improved standards for production and design, and create testing protocols for implementation across all service lines
- Identify training needs and take action to ensure companywide compliance
- Pursue continuing education in new solutions, technologies, and skills
Responsibilities
- Plan, execute, and oversee product inspection and testing for quality and conformance to specifications and deliverables
- Assist operations by tracking, documenting, and reporting quality levels as well as CSR, environmental, and health and safety KPIs
- Investigate reports of product quality issues and ensure resolution in accordance with company guidelines and regulatory requirements
- Develop or update procedures for capture, investigation, and documentation of product complaints
- Monitor risk-management procedures, maintain problem logs, and report issues to managers and product developers
- Provide training and support to quality assurance team members that covers systems, policies, procedures, and core processes
Required skills and qualifications
- Deep knowledge of quality assurance terminology, methods, and tools
- Superb computer skills, including database management
- Excellent analytical, problem-solving, and decision-making skills
- Proficiency in best practices for testing, version control, and defect management
- Professional certification, such as Six Sigma, CQE, or CQA
Preferred skills and qualifications
- Bachelor’s degree (or equivalent) in relevant field
- Understanding of agile/scrum methodology and how QA functions within it
- Fluency in more than one language
