Person drives car with passenger in back seat

Sample hotel front desk agent job description

We are searching for a resourceful hotel front desk agent to join our team at [Company X]. Our hotel front desk agent will act as one of the faces of [Company X] and must exhibit exceptional verbal communication skills. Along with greeting guests and informing them of room rates and other details, duties include managing reservations, performing check-in and check-out tasks, and corresponding with the cleaning staff. Successful candidates will have strong multitasking skills and enjoy working in a fast-paced, people-facing role.

Objectives of this role

  • Act as a face of [Company X] while greeting guests in a polite and professional manner 

  • Supervise daily tasks for all front desk operations

  • Respond to guest questions and concerns 

  • Assist guests in a professional and timely manner

  • Promote a positive and polite work environment

  • Offer five-star customer service to all guests


  • Follow check-in and check-out procedures for hotel guests

  • Answer phone calls and book reservations

  • Make plans for guests as requested 

  • Upsell hotel packages when appropriate 

  • Communicate with other [Company X] hotel staff members to ensure smooth operations

  • Track and update general supply inventory

Skills and qualifications

  • Strong verbal and written communication skills

  • Exceptional customer service skills

  • Problem-solving mindset

  • Outstanding professionalism

  • Ability to multitask and excel in a fast-paced environment

  • Ability to work well with others

Preferred qualifications

  • Hospitality work experience

  • Degree in hotel management or hospitality management studies 

  • Knowledge of property management systems and hotel reservation software

  • Flexible weekend, nighttime, and long-hour availability 

  • Proficiency in a second language or multiple languages 

  • Ability to stand for long periods of time