Sample hotel front desk agent job description
We are searching for a resourceful hotel front desk agent to join our team at [Company X]. Our hotel front desk agent will act as one of the faces of [Company X] and must exhibit exceptional verbal communication skills. Along with greeting guests and informing them of room rates and other details, duties include managing reservations, performing check-in and check-out tasks, and corresponding with the cleaning staff. Successful candidates will have strong multitasking skills and enjoy working in a fast-paced, people-facing role.
Objectives of this role
Act as a face of [Company X] while greeting guests in a polite and professional manner
Supervise daily tasks for all front desk operations
Respond to guest questions and concerns
Assist guests in a professional and timely manner
Promote a positive and polite work environment
Offer five-star customer service to all guests
Responsibilities
Follow check-in and check-out procedures for hotel guests
Answer phone calls and book reservations
Make plans for guests as requested
Upsell hotel packages when appropriate
Communicate with other [Company X] hotel staff members to ensure smooth operations
- Track and update general supply inventory
Skills and qualifications
Strong verbal and written communication skills
Exceptional customer service skills
Problem-solving mindset
Outstanding professionalism
Ability to multitask and excel in a fast-paced environment
Ability to work well with others
Preferred qualifications
Hospitality work experience
Degree in hotel management or hospitality management studies
Knowledge of property management systems and hotel reservation software
Flexible weekend, nighttime, and long-hour availability
Proficiency in a second language or multiple languages
Ability to stand for long periods of time
