You might hire a hotel front desk agent to:
- Welcome guests at the front desk
Facilitate a seamless check-in and check-out process for guests
Validate all guest information during registration
- Oversee additional charges and services during a guest’s stay
- Respond to all inquiries and complaints in an efficient manner
- Provide dining or activity recommendations
| Required skills and qualifications | Preferred skills and qualifications |
| Strong written or verbal communication skills | Willingness to work with a flexible schedule |
| Experience with hotel reservation software | Ability to handle and process payments |
| Highly organized and able to manage multiple competing priorities | Familiarity with office equipment |
| Understanding of hotel management best practices | Experience in the hospitality industry |
| Outstanding customer service approaches | Sharp decision-making skills |
