Person drives car with passenger in back seat

You might hire a hotel front desk agent to:

  • Welcome guests at the front desk
  • Facilitate a seamless check-in and check-out process for guests

  • Validate all guest information during registration

  • Oversee additional charges and services during a guest’s stay
  • Respond to all inquiries and complaints in an efficient manner
  • Provide dining or activity recommendations
Required skills and qualifications Preferred skills and qualifications
Strong written or verbal communication skills
Willingness to work with a flexible schedule
Experience with hotel reservation software
Ability to handle and process payments
Highly organized and able to manage multiple competing priorities
Familiarity with office equipment
Understanding of hotel management best practices
Experience in the hospitality industry
Outstanding customer service approaches
Sharp decision-making skills