Hotel Concierge Hiring Guide | LinkedIn Talent Solutions

A hotel concierge is responsible for welcoming hotel guests and ensuring all of their travel needs are met. They schedule reservations, process payments, and provision hotel services and amenities. A hotel concierge also acts as the friendly and helpful face of the hotel, offering travel recommendations as well as problem-solving assistance. The ideal candidate will have strong communication skills and an enthusiasm for meeting new people. The approachability of a hotel concierge can be the deciding factor in whether or not someone makes a reservation.

You might hire a hotel concierge to:

Welcome guests at a hotel front desk

Schedule reservations for guests and sell rooms to potential guests
Help guests to meet their travel needs
Facilitate the day-to-day maintenance of a hotel

Required skills and qualifications	Preferred skills and qualifications
Proven written and verbal communication skills	Experience working in a hotel or other hospitality setting
Familiarity with reservation management software	Understanding of hotel management best practices
Strong organizational skills	Fluency in a second language
Understanding of customer service best practices	Knowledge of sales techniques
A friendly and welcoming attitude	Experience working in a collaborative environment