Sample hotel concierge job description

[Company X] is committed to providing an exceptional experience for all guests — from check-in to departure. We are currently searching for a reliable, customer-oriented hotel concierge to contribute to our mission with confidence and professionalism. Concierges are primarily responsible for arranging accommodations, recommending local dining and entertainment, and making reservations. Our ideal candidate tends to guests’ needs and ensures stellar services with a confident, patient, and helpful attitude.

Objectives of this role

  • Interact with guests and maintain a positive, professional attitude 

  • Respond to front-desk inquiries by providing information about the hotel’s services 

  • Coordinate transportation, events, and other accommodations for optimal customer satisfaction

  • Address guest complaints and implement appropriate solutions to maintain a positive rapport

  • Foster a high-quality hospitality environment that leads to repeat business


  • Answer phone calls, emails, and other messages 

  • Record incoming and outgoing deliveries 

  • Listen to guests’ concerns and present reports to hotel management 

  • Provide luggage or check-in assistance when needed

  • Greet guests at the entrance and assist in verifying appointments or reservations

  • Recommend local restaurants or attractions depending on guests’ interests

Skills and qualifications

  • Strong written and verbal communication skills 

  • Demonstrated work experience in the hospitality industry 

  • Working knowledge of reservation management software 

  • Clear customer service skills that demonstrate measurable results

  • Willingness to learn about local attractions, events, and dining options

Preferred qualifications

  • Ability to work flexible hours 

  • Familiarity with best hotel management procedures 

  • Solution-oriented mindset when addressing day-to-day issues

  • Exceptional organizational skills