Sample hotel concierge job description
[Company X] is committed to providing an exceptional experience for all guests — from check-in to departure. We are currently searching for a reliable, customer-oriented hotel concierge to contribute to our mission with confidence and professionalism. Concierges are primarily responsible for arranging accommodations, recommending local dining and entertainment, and making reservations. Our ideal candidate tends to guests’ needs and ensures stellar services with a confident, patient, and helpful attitude.
Objectives of this role
Interact with guests and maintain a positive, professional attitude
Respond to front-desk inquiries by providing information about the hotel’s services
Coordinate transportation, events, and other accommodations for optimal customer satisfaction
Address guest complaints and implement appropriate solutions to maintain a positive rapport
Foster a high-quality hospitality environment that leads to repeat business
Responsibilities
Answer phone calls, emails, and other messages
Record incoming and outgoing deliveries
Listen to guests’ concerns and present reports to hotel management
Provide luggage or check-in assistance when needed
Greet guests at the entrance and assist in verifying appointments or reservations
Recommend local restaurants or attractions depending on guests’ interests
Skills and qualifications
Strong written and verbal communication skills
Demonstrated work experience in the hospitality industry
Working knowledge of reservation management software
Clear customer service skills that demonstrate measurable results
Willingness to learn about local attractions, events, and dining options
Preferred qualifications
Ability to work flexible hours
Familiarity with best hotel management procedures
Solution-oriented mindset when addressing day-to-day issues
Exceptional organizational skills
