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You might hire a customer success specialist to:

  • Own overall relationship with assigned clients, including managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction
  • Establish a trusted and strategic advisor relationship to help drive continued value of products and services

  • Maintain and develop customer success strategies, best practices, and customer support content with the help of the creative team

  • Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
  • Maintain existing customer success metrics and data as directed

 

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Required Skills and qualifications Preferred skills and qualifications
3-5 years of experience in communications, marketing, sales, account management, or customer success
Bachelor’s degree
Strong verbal and written communication, strategic planning, and project management skills
Knowledge of SalesForce and project management tools
Analytical and process-oriented mindset
Event planning experience a plus
Comfortable working across multiple departments in a deadline-driven environment
 
Active team player, self-starter, and multitasker who can quickly adjust priorities
 
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A woman seated at a desk faces her computer as she participates in a virtual job interview with a gray-haired man in a suit.
An illustration of a computer screen showing a Career Page on LinkedIn. Four circles float around the screen, containing the faces of four diverse people who have shared their content.
Three circles, each containing an illustration of a person. Circle on the left contains a woman. Circle on the right contains a man. Circle in the center contains a woman, marked with a green checkmark.
 A woman sitting at a desk, looking at her computer screen. A printout of graphs and charts hangs on the wall to the left of the screen.