You might hire a customer success specialist to:
- Own the entire relationship with assigned clients, including onboarding, implementation, training, adoption, retention, and satisfaction
Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services
Develop and maintain customer-success strategies and best practices, as well as customer-support content, with help from the creative team
- Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings
- Maintain existing customer-success metrics and data as directed
| Required skills and qualifications | Preferred skills and qualifications |
| Three to five years of experience in communications, marketing, sales, account management, or customer success | Bachelor’s degree or equivalent |
| Strong skills in verbal and written communications, strategic planning, and project management | Knowledge of Salesforce and project management tools |
| Analytical and process-oriented mindset | Experience in event planning |
| Ability to work effectively across multiple departments in a deadline-driven environment | |
| Active team player, self-starter, and multitasker who can quickly adjust priorities |
