Sample Supervisor Job Description

Job Description

At [CompanyX], we pride ourselves the continuous evolution of our business. The driving force behind our growth is the leadership of skilled and dedicated supervisors. We’re searching for an experienced supervisor to guide our team and reinforce our reputation as a leader in innovation. The ideal candidate will have the flexibility to handle the details of daily operations along with more complex, systems-based protocols that demand strict adherence to regulation. You’ll not only direct the workflow of our team members, but also interact with customers as the face of our company. The most successful supervisors will be passionate about quality control and continuous customer satisfaction, achieved through effective employee training and implementation of company policy. After becoming an expert yourself on our programs and policies, you will be charged with training and guiding our talented team to do the same.

Objectives of this Role

  • Motivate employees, resolve issues, and make difficult decisions
  • Serve as a conduit of communication between employees and senior management
  • Implement established business strategy, assigning roles and tasks to dedicated team members based on strengths and abilities
  • Identify and implement positive changes in cost reduction and waste elimination
  • Meet and exceed organizational goals with optimum use of workforce and resource allocation.
  • Ensure compliance with state and legal policies and procedures

Daily and Monthly Responsibilities

  • Direct work of employees to meet quality and on-time delivery requirements; address production challenges and communicate to appropriate leadership
  • Partner with production department to manage workflow and ensure employees fully comprehend responsibilities and delegated tasks
  • Set performance goals and deadlines in line with company’s vision, monitoring budget and reporting variances to leadership
  • Monitor team productivity and provide performance evaluations, constructive feedback, mentorship, and discipline as needed
  • Receive and track employee and customer complaints, and resolve problems
  • Maintain timekeeping and personnel records

Skills and Qualifications

  • Proven work experience in a supervisory role
  • Excellent communication, interpersonal, and leadership skills with the ability to communicate effectively across departments
  • Detail-oriented, well organized and able to adhere to deadlines
  • Experience with customer service and conflict resolution
  • Proven success in a corporate setting, working with all levels of management
  • Ability to motivate people on your team and across departments

Preferred Qualifications

  • Associate or bachelor’s degree
  • Professional certification
  • Proficiency with Microsoft programs (Word, Excel, and Outlook).  
  • Ability to speak Spanish