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You might hire a quality assurance specialist to:

  • Plan and oversee inspection and testing of products, correcting defects where necessary 

  • Ensure that your company’s quality assurance standards are not only met, but also refined and built upon over time

  • Implement quality systems and organize training and other interventions to drive quality at the organization 

  • Confirm that products are compliant with regulatory requirements 

  • Document quality assurance activities, including internal audits, and maintain accurate records

  • Investigate customer complaints that relate to product quality 

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Required Skills and qualifications Preferred skills and qualifications
Thorough knowledge of quality assurance terminology, practices, and tools
Professional certification, such as Six Sigma or Quality Auditor (CQA)
Keen attention to detail and analytical skills
Membership with professional bodies, such as the Chartered Quality Institute (CQI)
Understanding of industry requirements and legal standards
Technical degree or prior experience in a technical field
Passion for the product and a commitment to making it as strong as possible
Proficiency with analytics or project management software
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